Frequently Asked Questions

Click any question to view the answer. This FAQ covers our services, store, payments, shipping, support, and account security.

Company Services

Our core offerings are Project Delivery, Energy Advisory, Investments, and Capacity Development across renewable and electrical energy solutions.

Project Delivery covers end-to-end implementation of energy systems including solar PV, mini-grids, and electrical infrastructure, with focus on quality, reliability, and speed.

Energy Advisory includes feasibility studies, system optimization, regulatory guidance, and commercial structuring so clients can make informed energy decisions.

We invest in and co-develop clean energy projects, combining capital and technical expertise to scale viable and bankable projects.

Capacity Development includes technical training and institutional capability programs to help teams operate and sustain energy systems effectively.

We serve individuals, businesses, NGOs, and government institutions for residential, commercial, and industrial projects.

Store, Cart, and Checkout

We currently support Flutterwave, ALATPay, and FirstCheckout.

The final total includes product subtotal, VAT, and shipping cost based on delivery details.

Wait briefly and refresh your account purchase history. If still missing, open a support ticket and include payment reference and time of payment.

Saved cart helps you keep selected products for later checkout.

Shipping and Tracking

Shipping is calculated from destination, route/station selection, and shipment details.

Once shipment is created, your order gets a waybill/tracking reference that can be viewed in your account order history and tracking views.

Yes. Courier scans are event-based and may delay. If no meaningful update after a reasonable period, contact support with your order ID and waybill.

Account and Security

Yes. Some account actions require verified email. Use the resend verification option on login if needed.

reCAPTCHA protects sign-in and signup from automated abuse. Refresh and retry. If issue persists, contact support.

Yes, for security or policy reasons. If you think this happened in error, contact support using your registered email.

Support Tickets

Log in, open the Support portal, and submit your subject, category, and message. You may attach supporting files.

Open your ticket by reference in the Support portal to see status, replies, and updates.

Include order ID, payment reference, waybill (if any), exact error, and screenshots.

Policies and Privacy

You can review our Refund Policy and Terms and Conditions for eligibility and process.

We store account, order, address, and support data required for operations. See our Privacy Policy for details.

Still need help?

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Our Approach

At AESL, we combine innovation and expertise to deliver sustainable energy solutions executed to the highest standards using IEEE 1547™.

Quick Links
Contact Us

info@aesolarltd.com

09053083075; 09095337297

PHC: 4 Agudama Avenue, D-Line, Port Harcourt, Nigeria.

Abuja: 15 F3 Street, Citec Estate, Abuja-FCT, Nigeria.

©2026 A-ONE Electric & Solar Ltd. All Rights Reserved.