Refund Policy

Effective Date: May 2, 2025

1. General Statement

This Refund Policy applies to all purchases made through the website operated by A-ONE Electric & Solar Ltd. ("AESL", "we", "us", or "our"). By purchasing our products or services, you agree to the terms outlined in this Refund Policy.

2. Eligibility for Refunds

Refunds may be requested within 7 days of receiving your order. To qualify for a refund:

• The item must be unused, undamaged, and in its original packaging.
• You must provide proof of purchase (order number or invoice).
• The item must not fall into the category of non-refundable goods.

3. Non-Refundable Items

The following items and services are not eligible for refunds:

• Customized or made-to-order products.
• Items damaged due to improper use or unauthorized installation.
• Services already rendered (e.g., installation, consultations).

4. Refund Process

To request a refund:

• Email sales@aesolarltd.com within 7 days of delivery.
• Include your full name, order number, reason for refund, and supporting photos if applicable.

Our team will respond within 3 business days. If approved, you may be required to return the item to a designated address at your own cost, unless the return is due to an error on our part.

5. Refund Method and Timeline

Approved refunds will be processed to your original method of payment. This process typically takes 5–10 business days, depending on your payment provider.

6. Exchanges

We may offer exchanges for defective products, subject to availability. If an exchange is not possible, a refund or store credit will be provided.

7. Dispute Resolution

In the case of a transaction or refund dispute, customers should first contact AESL directly. If unresolved, you may escalate the matter via Flutterwave’s dispute resolution channels.

8. Policy Updates

AESL reserves the right to modify this Refund Policy at any time without prior notice. Updates will be posted on this page with a revised effective date.